"Feedo helps me know the pulse of my customers."
In this age of global competition, service and customer loyalty have become the top priority for any business. Whether in the service sector or manufacturing sector, there are number of options available to a customer. In order to attract him the first time, advertizing and other publicity channels are put to work. However, if a business wants a customer to return for his repeat purchase, constant improvement in service and product quality based on the feedback received by the customer forms an essential part of the business strategy.
The other side of increased customer base is that the expectations of the customers vary significantly according to the geography, demography, buying pattern and habits etc. A sustained service improvement requires significant effort over time and involves reliable feedback mechanism, quick response time in terms of possible reasons of dissatisfaction and appropriate training to the employees interacting with the customers.
Feedo is an ultra-modern way to obtain customer feedback right at the point of sale. Whether a business is a shopping mall, a hotel, a restaurant or an airline, it can benefit from Feedo, which is an economical, convenient, reliable and accurate way to understand the customers feelings home his/her experience at the business premises.
Feedo - 1 Touch is a revolutionary feedback mechanism. The out of box feedback system empowers customer to give overall feedback in one single touch. 1 Touch also enables the customers to give further deep analysis of the overall experience. 1 Touch can be installed at point of sales or at lobbies to attract customer feedbacks. 1 Touch gives the same instant reading of customer feedback to the enterprises with deep analysis. <
1. Instant - Overall Feedback in 3 Seconds 2. Deeper - 2 level insights for selected feedback option 3. Effortless - Smiley based feedback option 4. Agile - Custom defined Feedback options to suit your business 5. Analytics - Feedback analysis by feedback options, country, business units, region, sections etc. 6. Real Time - Real time feedback, real time reports on Cloud 7. Simplified - Simplified dashboard and reports on Tablet and Web Portal 8. Management Reporting - Separate reporting application for management on tablets/web portal
Feedo – 1 Touch is a revolutionary feedback mechanism. The out of box feedback system empowers customer to give overall feedback in one single touch. 1 Touch also enables the customers to give further deep analysis of the overall experience. 1 Touch can be installed at point of sales or at lobbies to attract customer feedbacks. 1 Touch gives the same instant reading of customer feedback to the enterprises with deep analysis.
1. Instant – Overall Feedback in 3 Seconds
2. Deeper – 2 level insights for selected feedback option
3. Effortless – Smiley based feedback option
4. Agile – Custom defined Feedback options to suit your business
5. Analytics – Feedback analysis by feedback options, country, business units, region, sections etc.
6. Real Time – Real time feedback, real time reports on Cloud
7. Simplified – Simplified dashboard and reports on Tablet and Web Portal
8. Management Reporting – Separate reporting application for management on tablets/web portal
Feedback is the proactive method of understanding customer satisfaction. Traditional feedback process is based on paper forms, emails which includes manual interventions. Traditional feedback process is complicated, time consuming, difficult to analyse the feedback, take corrective actions and make improvements. Overall Traditional feedback is uncomfortable, ineffective customer experience not only for the customers but also for enterprises. Therefore Traditional Feedback mechanism needs transformation to something digital,innovative,exciting and interesting.
Feedo on the contrary not only inspires the customers to give their feedback but also addresses the issues or concerns. These feedbacks are directly sent to right person real time to act immediately. Feedback data is stored on Feedo Cloud which eases the storage. Feedo analytics will also help to compare customer satisfaction index by country, regions, business units and different sections. Feedo simplified management dashboards, reports are accessible anytime, anywhere irrespective of where the feedo tablets current physical locations. The differentiator factor of Feedo is it makes feedback process and customer experience real time,exciting, interesting not only for end users but also for enterprises.
Feedo is innovative product designed to fit any industry – Feedo is an innovative and versatile product designed to fit across industries
1. Cloud based Solution
2. Software as a Service
3. Available on I-OS and Android
4. Secure
1. Agile - Easy to Setup and Easy to use
2. Custom - Custom based feedback options to fit your business
3. SMS Alerts - Setup dissatisfaction alerts
4. Real time feedback and real time reports
5. Report App for Management
6. Automated Reports
1. Setup feedback Objectives
2. Exciting Feedback Process for end users
3. Feedback insights up to 2 levels
1. Centralised Dashboard on Tablets.
2. Simplified Detailed reports on Web portal.
3. Monitor trends by country,region,business unit, sections
4. Provides meaningful and action oriented
analysis
5. Export reports to existing Business intelligence(Compare Satisfaction and Revenue)
1. Cloud based Solution
2. Software as a Service
3. Available on I-OS and Android
4. Secure
1. Agile – Easy to Setup and Easy to use
2. Custom – Custom based feedback options to fit your business
3. SMS Alerts – Setup dissatisfaction alerts
4. Real time feedback and real time reports
5. Report App for Management
6. Automated Reports
1. Setup feedback Objectives
2. Exciting Feedback Process for end users
3. Feedback insights up to 2 levels
1. Centralised Dashboard on Tablets.
2. Simplified Detailed reports on Web portal.
3. Monitor trends by country,region,business unit, sections
4. Provides meaningful and action oriented
analysis
5. Export reports to existing Business intelligence(Compare Satisfaction and Revenue)
Prepare the launch of the Feedo App by selecting the type of Feedback method [1-Touch or Q-Touch], Selecting your website skin and upload of the customer logo by giving personal touch and improve customer satisfaction ratio.
Initiate set up of the Feedo app at the Point of Sales or at your store common area where customer attention is retrieved and feedback is punched which later, can be analyzed either from remote login through admin panel or authenticated login on tablet.
Analyze the automated collated report and draw complete attention to the graphs to understand your business requirements and customer's expectation to take swift business decisions.
sales@devaconsultancy.com
India Norway
9923474723
Office Address:
1620, Swapnagandha Apartment, Sadashiv peth, Pune 411030