FeedoGlobal

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"I am one step ahead of others when it comes to keeping in touch with the changing trends."
"Feedo helps me know the pulse of my customers."
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"Converting dissatisfied customers into loyal ones is so easy now."
"I can act real time on any customer complaints."
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"I know exactly which business area needs more attention."
"Thanks to Feedo for easy dashboard and feedback analytics."
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"Our staff is now highly service oriented like never before."
"Taking actions to improve customer satisfaction is a team work now."
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"Feedo is not just a feedback tablet."
"Feedo analytics will help you to improve customer satisfaction and revenue."
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INNOVATIVE DIGITAL FEEDBACK SYSTEM

In this age of global competition, service and customer loyalty have become the top priority for any business. Whether in the service sector or manufacturing sector, there are number of options available to a customer. In order to attract him the first time, advertizing and other publicity channels are put to work. However, if a business wants a customer to return for his repeat purchase, constant improvement in service and product quality based on the feedback received by the customer forms an essential part of the business strategy.

The other side of increased customer base is that the expectations of the customers vary significantly according to the geography, demography, buying pattern and habits etc. A sustained service improvement requires significant effort over time and involves reliable feedback mechanism, quick response time in terms of possible reasons of dissatisfaction and appropriate training to the employees interacting with the customers.

Feedo is an ultra-modern way to obtain customer feedback right at the point of sale. Whether a business is a shopping mall, a hotel, a restaurant or an airline, it can benefit from Feedo, which is an economical, convenient, reliable and accurate way to understand the customers feelings home his/her experience at the business premises.

Feedo Dominance

SOLUTIONS

FEEDO-1 TOUCH AND FEEDO-Q TOUCH

Feedo - 1 Touch is a revolutionary feedback mechanism. The out of box feedback system empowers customer to give overall feedback in one single touch. 1 Touch also enables the customers to give further deep analysis of the overall experience. 1 Touch can be installed at point of sales or at lobbies to attract customer feedbacks. 1 Touch gives the same instant reading of customer feedback to the enterprises with deep analysis. <

BENEFITS OF 1-TOUCH

1. Instant - Overall Feedback in 3 Seconds 2. Deeper - 2 level insights for selected feedback option 3. Effortless - Smiley based feedback option 4. Agile - Custom defined Feedback options to suit your business 5. Analytics - Feedback analysis by feedback options, country, business units, region, sections etc. 6. Real Time - Real time feedback, real time reports on Cloud 7. Simplified - Simplified dashboard and reports on Tablet and Web Portal 8. Management Reporting - Separate reporting application for management on tablets/web portal

SOLUTIONS

FEEDO - 1 TOUCH

Feedo – 1 Touch is a revolutionary feedback mechanism. The out of box feedback system empowers customer to give overall feedback in one single touch. 1 Touch also enables the customers to give further deep analysis of the overall experience. 1 Touch can be installed at point of sales or at lobbies to attract customer feedbacks. 1 Touch gives the same instant reading of customer feedback to the enterprises with deep analysis.


BENEFITS OF 1-TOUCH

1. Instant – Overall Feedback in 3 Seconds
2. Deeper – 2 level insights for selected feedback option
3. Effortless – Smiley based feedback option
4. Agile – Custom defined Feedback options to suit your business
5. Analytics – Feedback analysis by feedback options, country, business units, region, sections etc.
6. Real Time – Real time feedback, real time reports on Cloud
7. Simplified – Simplified dashboard and reports on Tablet and Web Portal
8. Management Reporting – Separate reporting application for management on tablets/web portal

BENEFITS OF FEEDO OVER TRADITIONAL FEEDBACK MECHANISM

Feedback is the proactive method of understanding customer satisfaction. Traditional feedback process is based on paper forms, emails which includes manual interventions. Traditional feedback process is complicated, time consuming, difficult to analyse the feedback, take corrective actions and make improvements. Overall Traditional feedback is uncomfortable, ineffective customer experience not only for the customers but also for enterprises. Therefore Traditional Feedback mechanism needs transformation to something digital,innovative,exciting and interesting.

Feedo on the contrary not only inspires the customers to give their feedback but also addresses the issues or concerns. These feedbacks are directly sent to right person real time to act immediately. Feedback data is stored on Feedo Cloud which eases the storage. Feedo analytics will also help to compare customer satisfaction index by country, regions, business units and different sections. Feedo simplified management dashboards, reports are accessible anytime, anywhere irrespective of where the feedo tablets current physical locations. The differentiator factor of Feedo is it makes feedback process and customer experience real time,exciting, interesting not only for end users but also for enterprises.

 

INDUSTRIES

Feedo is innovative product designed to fit any industry – Feedo is an innovative and versatile product designed to fit across industries

 

RETAIL

Feedo collects real time feedback from retail stores/shopping malls. Management can view real time consolidated feedback from several stores regarding customer experience. Management can also integrate Feedo into existing Business Intelligence (BI)to link customer satisfaction to revenue.

SHOPPING MALL

Feedo can help shopping malls to collect feedback about market needs, changing trends and overall experience.

HOTEL

Feedo can help a hotel get an immediate feedback from it’s guest in room feedback or at the time of their checkout home the room quality, hygiene, room service, staff conduct, ambience and the overall experience of staying in the place.

RESTAURANTS

Feedo can help a restaurant obtain instant feedback from it’s customers about food quality, service,ambience and overall experience.

EVENTS & CONFERENCES

Feedo can help an event organizer to do registrations, obtain feedback on the content, conduct, speakers or performers etc.

HOSPITALS & CLINICS

Feedo can help a Hospital or Clinic survey their in-patients as well as outpatients regarding the service, staff behavior, doctors and even the treatment.

TRAVEL

Feedo can help Travel Companies to do surveys for their clients regarding the overall service, staff behavior,etc.

AIRPORT

Feedo can help at the Airport securtiy check.

WHY FEEDO?

1. Technology

1. Cloud based Solution
2. Software as a Service
3. Available on I-OS and Android
4. Secure

2. Digital

1. Agile - Easy to Setup and Easy to use
2. Custom - Custom based feedback options to fit your business
3. SMS Alerts - Setup dissatisfaction alerts
4. Real time feedback and real time reports
5. Report App for Management
6. Automated Reports

3. Feedback Transformation

1. Setup feedback Objectives
2. Exciting Feedback Process for end users
3. Feedback insights up to 2 levels

4. Analytics

1. Centralised Dashboard on Tablets.
2. Simplified Detailed reports on Web portal.
3. Monitor trends by country,region,business unit, sections
4. Provides meaningful and action oriented
analysis
5. Export reports to existing Business intelligence(Compare Satisfaction and Revenue)

WHY FEEDO?

Technology

1. Cloud based Solution
2. Software as a Service
3. Available on I-OS and Android
4. Secure

Digital

1. Agile – Easy to Setup and Easy to use
2. Custom – Custom based feedback options to fit your business
3. SMS Alerts – Setup dissatisfaction alerts
4. Real time feedback and real time reports
5. Report App for Management
6. Automated Reports

Feedback Transformation

1. Setup feedback Objectives
2. Exciting Feedback Process for end users
3. Feedback insights up to 2 levels

Analytics

1. Centralised Dashboard on Tablets.
2. Simplified Detailed reports on Web portal.
3. Monitor trends by country,region,business unit, sections
4. Provides meaningful and action oriented
analysis
5. Export reports to existing Business intelligence(Compare Satisfaction and Revenue)

HOW IT WORKS?

Feedo completely changes the customer perception of giving feedback from a tedious scribbling job to an interesting, user friendly and innovative approach to voice their opinion. Feedo even changes the customer perception for the business from just any business to the business which cares.

Configure

Prepare the launch of the Feedo App by selecting the type of Feedback method [1-Touch or Q-Touch], Selecting your website skin and upload of the customer logo by giving personal touch and improve customer satisfaction ratio.

Run

Initiate set up of the Feedo app at the Point of Sales or at your store common area where customer attention is retrieved and feedback is punched which later, can be analyzed either from remote login through admin panel or authenticated login on tablet.

Analyze

Analyze the automated collated report and draw complete attention to the graphs to understand your business requirements and customer's expectation to take swift business decisions.

CONTACT US

Email

sales@devaconsultancy.com

Office Locations

India
Norway

Contact Numbers

9923474723

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Our Address

Office Address:

1620, Swapnagandha Apartment, Sadashiv peth, Pune 411030

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